Shipping policy

Shipping Policy

DE'LART MOM'S TOUCH

Last updated: [2025/11/17]

Thank you for shopping with DE'LART MOM'S TOUCH! We are committed to delivering your order safely and efficiently. Please review the details of our shipping process below.

Processing Times

  • All orders are processed within 1–2 business days (Monday–Friday).

  • Orders placed on weekends or holidays will be processed on the next business day.

  • You will receive a confirmation email once your order has been shipped.

Shipping Locations

We proudly ship across Canada, the USA, and Europe.
If your region does not appear at checkout, please contact us at greenhd95@gmail.com.

Shipping Rates & Delivery Estimates

Shipping charges will be calculated at checkout based on your location and selected delivery method.

Estimated Delivery Times:

  • Canada: 3–10 business days

  • USA: 5–12 business days

  • Europe: 7–15 business days

Delivery times may vary due to customs, weather conditions, or carrier delays.

Shipping Carriers

We use trusted carriers such as:
Canada Post, USPS, UPS, DHL, FedEx, and other reliable delivery partners.

Order Tracking

Once your order has shipped, you will receive an email with a tracking number.
Please note: tracking updates may take 24–48 hours to appear.

Customs, Duties & Taxes (International Orders)

For orders shipped outside of your country, additional customs fees, duties, or taxes may apply.

  • These charges are not included in our product or shipping prices.

  • Customers are responsible for any customs-related fees in their region.

Lost, Stolen, or Damaged Packages

DE'LART MOM'S TOUCH is not responsible for packages that are lost or stolen after delivery is confirmed.
If your package arrives damaged, please contact us within 7 days at greenhd95@gmail.com with photos of the damage.

Incorrect Shipping Information

If you entered the wrong shipping address, contact us immediately at greenhd95@gmail.com.

  • If the order has not shipped yet, we will update the address.

  • If it has already shipped, we cannot guarantee changes or replacements.

Contact Us

For any questions regarding shipping, feel free to reach out at:
📧 greenhd95@gmail.com